FAQs
01
Who Cleans My Home?
All America's Best Cleaning Service's staff members are screened, trained, insured and bonded. Our staff are highly experienced and offer a service that is above our competitors.
02
Do I Have To Be Home When They Clean?
The choice is yours. Most clients find the most convenient and secure method when not home is to purchase a lock box and provide our staff the code. This way we have access to your home, without needing to keep a key with us. If your home is equipped with a security system, please make the necessary arrangements for our staff to access your home on the scheduled day. If you would like to provide us with an alarm code, we will see that it is safe in your file.
03
No one in the industry goes further to ensure a high quality cleaning than America's Best Cleaning Service. All of our staff receive thorough training, and most of our team members are backed with a number of years of cleaning experience. Furthermore, we encourage you to contact us with any comments after your cleaning, this provides us the opportunity to improve our service. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.
04
What About My Pet?
ABC Service realizes that pets are family! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don't want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal waste.
05
What Do I Have To Supply?
Nothing. America's Best Cleaning Service provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we'll be happy to use it.
06
How Do I Know You Service Fits My Needs?
We will provide you with a detailed description of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our primary goal at America's Best Cleaning Service is your guaranteed satisfaction.
07
Can I Count On You To Be There?
YES! We always show up because we know how frustrating it is to come home to a messy house. Due to our flexible and ever-changing schedule, we are unable to commit to a specific TIME of day for our arrival. However, we will work with you to overcome any scheduling conflicts and you may call our office the morning of your cleaning if you need an approximate time range.
08
How Do I Pay?
Simply leave a check out for your cleaning team member before you go to work, or pay the team member directly by check or cash if you're at home. You may also pay by credit card through our "Pay Your Bill Here" button at top of page or over the phone by calling us at 503.960.2692 or 503.616.6485.
09
Am I Committing To A Long-Term Contract?
No. We rely on our superior quality of service and your satisfaction rather than any contract to retain you as a client. Should you request our services for regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance.
10
Are You Guaranteed?
Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable-do not re-clean the area, call our office within 24 hours and we will take care of it. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hope to make you a customer for life.